Bluesight: Intelligent Medication Management

February 2020 - November 2022

Formerly know as Kit Check, Bluesight is bringing Medication Intelligence™ to hospital pharmacies. They provide solutions for drug management, auditing drug diversion, and cost savings.

Use case: Controlled substances AuditorS

Hospitals are mandated to keep records of controlled substance use due to Drug Enforcement Administration (DEA) regulations. Monitoring the dispense, admin, waste, and return of a controlled substance can be a painful process. When auditing, the user is reviewing single cases one at a time. Reports are then generated in order to capture cumulative data on missing substances and to spot any suspicious patterns performed by a medical provider. Large hospitals can generate over 500 cases in a single day and often only have one auditor for every department. Or nurse managers are auditing their department alongside providing patient care.

Unfortunately, I can’t show many designs of the controlled substance auditor due to it being secured behind a customer-only login.

General Problem

Auditing controlled substances is a time consuming task. For every case, the auditor must look into why there is a discrepancy. To investigate, the auditor will most likely talk to the nurse who handled the controlled substance or their manager in order to close the case. It’s unrealistic that auditors will investigate every case, so looking at the worst ones are important. Generally, discrepancies are due to document errors or missing information.

Project goals

1. Increase efficiency when closing cases.

2. Interconnect other parts of the application to the auditing workflow for a more seamless and detailed experience.

3. Design an interface that can handle all the incoming feature request from users.

UX Research

Customer interviews were conducted to understand how users audit controlled substances, their pain points with both the process and product, and how they proceed with diversion cases. Based on the feedback, I designed three possible layouts that could be A/B/C tested with users. One layout was similar to what users were using while two were new concepts. We compared customer’s initial reactions, workflow efficiency, their overall preference on how the information was organized, and possible workflow risks. There was one design that stood out from the rest. After expanding on the design, a prototype was created to share and have users start interacting with the new interface.

UI Design

To create the three different audit page layouts, lots of time was spent drawing on the whiteboard in the office. On one side of the board was a list of all the possible features the experience needed to incorporate. My main goal was figuring out when to display them in the UI wile creating a seamless user experience. There were times the Product Manager came in and sketched with me.

For this project, we stayed in the wireframe phase for several months. We wanted to focus on the experience rather than the styling, which can often distract a user. After six rounds of user testing and iterating, the UI was styled and ready for development to create a beta test prototype.

Beta testing

Due to the overhaul of the auditing workflow, conducting a beta test with 3o customers was the best way for us to fix bugs and pivot quickly on customer feedback. Beta testers still had access to the original workflow, so if there was any impeding issues they could still perform their job. The beta test ran for three months. It helped us with putting finer touches on the UI and strategizing on how to best launch the project.

Project launch

Before launching, we notified every customer about the new interface in an email campaign. We also conducted several webinars for customers to get a sneak peak and ask any questions. We separated our customers into three groups and launched the new interface in two week intervals. Change is never easy. Especially when the interface changes drastically. However, because we were able to introduce new and highly anticipated features into the new UI, customers were delighted and felt overall the experience helped with auditing a large amount of discrepancies.